Our refund policy
At ALL ST HUB LIMITED, we prioritise your satisfaction and confidence in our services. Our refund policy is designed to be transparent and client-focused, reflecting our commitment to delivering high-quality custom software and web development. We believe in our work and stand by our unique model, which ensures you see the value before you commit financially. Learn more about our refund process below.
Frequently asked questions
Our refund policy is designed with your peace of mind as the top priority. We aim for clarity and fairness, ensuring you understand exactly how our refund process works. Below are answers to common questions regarding refunds at ALL ST HUB LIMITED.
Our refund process is built around the free demo we provide at the start of every project. Because clients get to see and interact with a working demo of their website or application before any payment is made, they can evaluate the quality of the work upfront — there is no risk of paying for something unseen. Once a client approves the demo and proceeds with payment, they may request a full refund at any point before final delivery, no questions asked, if they are unsatisfied with the direction or progress of the project. To request a refund, the client simply needs to contact us directly by phone at +44 3331886708 or email at info@allsthub.com stating their request, and we will process it promptly. However, once a project has been fully completed, delivered, and formally approved by the client as final, it is considered closed and the flat fee becomes non-refundable at that point, since the client has already reviewed and accepted the finished product matching the approved demo. This structure ensures clients always have control over their investment.
Yes. Once a project has been fully completed, delivered, and formally approved by the client as final, the flat fee is non-refundable, because the client has already reviewed and accepted the finished product. Third-party costs that we purchase on a client's behalf — such as domain registrations, hosting plans, paid plugins, premium themes, licences, or stock media — are also non-refundable once they have been bought, as those charges are set by the provider rather than by us. In addition, work that has been expanded beyond the originally agreed scope at the client's request, and already delivered and accepted, is not eligible for a refund. Everything else, at every stage before final delivery and approval, remains fully refundable.
Once a refund request is approved, we process it promptly, typically within 5–7 business days. The time it takes for the funds to actually appear back in the client's account may vary depending on their bank or payment provider, and can take a few additional business days to reflect after processing. Clients will be notified once the refund has been processed on our end.
Your satisfaction is our priority
We are committed to delivering custom software and web development solutions that exceed your expectations. Our transparent refund policy is part of our dedication to building trust and ensuring a successful partnership.
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